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Policy

OUR MISSION

Relaxation redefined. Professional care and service just for you. Release all the tension & stress from your life and heal your sole with us.

MIRACLE NAILS SPA POLICY

  1. Clients should expect nail extensions to gradually wear-off with time. Extensive exposure to water or cleaning chemicals increases the likelihood in the lifting of the nail extensions. We recommend nail enhancements or refills every 2 – 3 weeks. The long-wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 3 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation.
  2. You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.
  3. You are paying for the artist’s time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

  4. Warranty: The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:

    • The customer has the (artificial) nails serviced by another nail shop.
    • The customer works without gloves with harsh chemicals.
    • The customer has the artificial nails bitten or intentionally aborted.
    • The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
    • The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
    • The customer neglects to seek medical help.
    • The customer did not use the products according to the instructions.
  5. Complaints: If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery (in writing or by telephone) to the nail shop. (Salon Name) must respond within 3 working days. If the complaint is justified, the nail shop will perform the agreed treatment again.